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FAQ

FAQ

HOW DO I SET UP A NEW ACCOUNT?

You may click here to setup an account, or you may select the New Account button in the navigation bar above our logo. Please be sure to fill all information in carefully and completely.

HOW DO I PLACE AN ORDER?

Once you have set up an account, click on the desired product you wish to order from the available product options on our home page. From pull-down menus, you will be required to select all the specifications for your job from the options available for your particular product. Size, paper, printing colors, coating, turnaround, folding, quantity etc... all must be filled in to proceed. If an option is not available from the pull-down menus, it is considered a Custom Order. You also have to agree to the terms and conditions before you can proceed.

HOW CAN I PLACE A CUSTOM ORDER OR RECEIVE AN ESTIMATE?

If an item is not available on our website, or not available with the particular specifications desired, or can not be ordered online, then it must be submitted as a Custom Order request to see if it can be accommodated by us. Depending on the size of your order, we may not be able to produce your product cost-effectively. Estimates usually take approximately 24-72 hours to be processed. It is absolutely necessary to detail all the job specifications in the estimate requested. Please give us as much information as possible.

HOW DO I CHECK THE STATUS OF AN ORDER OR CHECK MY ACCOUNT?

Once you have created an account and have placed an online order in, you can check the status of an order under My Account.  

WHAT FORMS OF PAYMENT DO YOU TAKE?

We accept all major credit cards. You can also send a check in or pay in person at 14511 Jefferson Davis Highway, Woodbridge, Virginia 22191.

HOW DO I CANCEL MY ORDER?

Orders can not be canceled after design process has begun or you have approved your order for print.

Will your printing match a previously printed sample exactly?

WILL MY PRINT JOB BE THE SAME EXCAT COLOR, EVERYTIME?

In short, the answer is no. Most jobs are printed in group runs with other jobs. The caliberations to our printers and machinery are done to achieve the most favorable results for all the pieces being run. Individual caliberations will be very expensive and even then we can not guarantee that all colors will print the same as the last times.

WILL THE ACTUAL JOB LOOK LIKE THE SAMPLE DIGITAL/PRINTED PROOFS?

Our goal is to produce a winning piece for your marketing campaigns. The sample proofs are for proof reading and content accuracy and not for color matching. 

HOW SHOULD I PREPARE MY FILES FOR PRINT?

The basic and easiest answer to this question is that you supply a PRINT READY .PDF file. We recommended a minimum of 300dpi, converted to CMYK colorspace, all fonts outlined AND embedded. Specify your trim area with crop marks (Don't place crop marks inside the work area). Make sure you have a minimum of 1/8" (0.125") BLEED on all edges of your job, and a 1/8" (0.125") SAFE area that has all critical design element such as text, pulled away from trim. Following these guidelines, and CAREFULLY CHECKING THE RESULTING PDF before uploading will greatly reduce the possibility of error and accelerate your job through production.

WHAT FILE FORMATS DO YOU ACCEPT?

Pdf (preferred) - Eps - Cdr (Corel Draw) - Jpg

HOW MUCH BLEED AREA DO YOU REQUIRE?

On all printing items 1/8" - On all signs and banners 1"

WHAT IS BLEED?

Bleed is the extended image area of your print job, that prevents unprinted paper from showing on the edges of your finished job. We require an 1/8" (0.125") bleed, on all projects. It is not practical to print the image exactly to the edge of your finished product. Instead, additional image area is printed past where the item will be trimmed.

WHAT IS "SAFE AREA"?

Safe area contains all critical elements/information of an artwork that cannot risk being cut off, and is any area that is 1/8" (0.125") from within the trim line. Generally, important information such as text, addresses, borders and titles rest within the safe area.

WHAT IS CMYK?

Cyan, Magenta, Yellow and Black. All 4 colors are used to produce a 4 color (Full-color) process.

WHAT IS RGB?

RGB is an abbreviation for Red, Green, and Blue. This is a color system commonly used for monitors, digital cameras, televisions, etc. This color system works well for DIGITAL items but not for printing ink on paper. You MUST convert your files from RGB to CMYK prior to uploading your files. You will notice that some colors (especially fluorescents), will convert to a much darker color. It is important you handle the conversion on your end so have a realistic idea of what can print, and choose your colors accordingly. Even better is to begin your new document in CMYK to avoid having to convert later.

HOW CAN I UPLOAD FILES?

You can either do it thru the ordering process, or you can send artwork later thru e-mail or use www.sendthisfile.com. This is a free service that allows you to send upload your file and then send an email link so it could be downloaded.

DO YOU KEEP COPIES OF MY FILES?

We normally only keep copies of the files that we create for our clients. You can request that we keep the files that you create and upload or send to us as well. However, we can guarantee that we will always have your files regardless of whether we created it or you requested that we keep it.

WHAT IS A BASIC DESIGN AND WHAT DOES IT MEAN WHEN YOU SAY IT'S FREE?

We offer very basic layout on some of our popular products. If a basic design/layout is included in a product, it will be noted in the description. Basic design means you tell us what you want it to say and we'll type it up for you and send you an e-mail proof with one correction. Basic design does not include images, logos or design concepts. Please refer to our Design packages for all of our design pricing.

WHAT ARE PRINT READY FILES?

Print-ready files are files that follow all our guidelines and require almost no intervention to print.

WHAT ARE YOUR TURNAROUNDS?

That depends on each product. Our normal turnaround is from 2-5 working days on most products and 7-10 working days on the rest. Turnaround time starts the day after design approval.

WHAT ARE THE APPROXIMATE TIMES FOR MAILINGS TO ARRIVE TO MY LIST?

Usually 2 to 3 days for mailing services after the printing is done. 

WHAT SHIPPING METHOD IS INCLUDED IN YOUR PRICING?

Standard Ground to all local areas to Northern Virginia. All others may be charged additionally.

CAN YOU SEND MY MAILING JOBS OUT USING MY LIST?

Yes, we offer mailing services with your list, as an option.

CAN YOU USE MY MAILING PERMIT AND MAIL MY MATERIAL FROM YOUR LOCATION?

No. You must use our permit to have us handle the mailing for you.

Please visit our terms and conditions for a more complete list of items to consider when ordering with us.

 

 

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