TERMS & CONDITIONS OF SALE
Dear Customer: Please read these terms & conditions of sale and use carefully. By placing an order via e-mail, fax, phone, online or in person, and/or paying your invoice and/or accepting your order your are expressing that you have read & understand these and other terms and conditions that may apply and that you agree to them. This agreement is in addition to what is indicated on your invoice and constitutes the entire agreement between you (the customer) and Signrex Inc. This agreement applies to all of your orders placed with Signrex Inc. You are also agreeing to receive office and account related, as well as promotional and marketing e-mails, faxes, mailed items and phone calls from Signrex, Inc.
General Terms & conditions of sale: All prices are in US Dollars. All charges and fees associated with your order including but not limited to shipping and handling, design fees etc... will have to be paid by approved methods of payment. No work will begin unless payment and/or agreement to these terms are received by Signrex Inc. A fee of $35 is applied to all returned checks. In case of a litigation, the customer agrees to pay all collections costs, court fees and attorney’s fees incurred by Signrex Inc. All prices, terms & conditions of sale and product specifications can be changed and updated without written notice.
Product specifications, Color Accuracy, Proofing & Customer Liability: Color matching is not guaranteed to be exact. All colors, including standard colors are approximate. Due to the differences in equipment, paper, vinyl, inks & other conditions, including weather conditions, a reasonable variation between monitors, color proofs (digital or otherwise) and the completed jobs is expected. Substrate thicknesses and specifications are all approximate. All sizes are approximate. Customer has 2 proofing options:1- no proof: there is no supplied proof, you are accepting full responsibility of job re-production. This is default. 2- digital proof: a pdf or a jpeg version of your design will be e-mailed to you for layout and positioning - not for color matches. Your delay in replying to proof e-mails will delay your job. If any other types of proofing are required due to the sensitivity or quantity of the job, a small printed proof may be available and sent via mail for approval. Color matches are still not guaranteed between the proof and the actual completed job. On large quantity orders, there may also be slight variations in color on individual pieces. Customer is 100% responsible for all uploaded, e-mailed & mailed content and approved proofs for having correct spelling & correct info, overall general design and placement of the content, colors, cut & bleed marks, copy right laws & regulations and more, EVEN IN THE CASES WHERE SIGNREX INC. IS OR HAS DONE THE ARTWORK, LAYOUT AND/OR DESIGN.
Production and delivery: All turnaround times are approximate. Signrex Inc. does not guarantee delivery times even in the most time-sensitive of customer projects. Signrex Inc. will not be held responsible for any loss of business or other damages incurred by the customer in relation to the untimely delivery of their ordered products. However, we strive to keep all times as accurate as possible and deliver in a timely manner. Signrex has the capability to produce many sizes. However, Free Shipping or Shipping in general may not be available for over-sized items at Signrex discretion.
Warranty: No implied or expressed warranty is being offered by Signrex Inc. on any of our products or services unless strictly mentioned in writing. In some cases where it is visible & understandable that a manufacturing defect has occurred, we will re-produce that item or credit your account for the price of that item that you paid for future purchases within a reasonable time (usually within 30 days). No refunds will be issued.
Design & art charge: Design charges are additional and may apply. Design, layout & art charges start at $30. Design fees do not include the cost of downloadable digital images clip arts, graphics and licensing fees associated with using them. You may download digital images, clip art and graphics from your own sources and submit to our design team for layout and addition of other design elements. Customer acknowledges that paying for a license fee to use downloadable digital images, clip arts and graphics does not constitute ownership of the said items and that the customer is fully responsible for the legal use and content of their submitted artwork. Customer also agrees that Signrex Inc is not held responsible for any damages and/or litigation arising from legal disputes over the content of their design even in cases where Signrex inc. is or was the designer.
Preferred design files for submission: We prefer pdf, eps or high-resolution jpegs. Customer is 100% responsible for the accuracy of submitted work. Jobs that are submitted with incorrect information and require our art department to modify them will delay production and incur additional charges. This includes low resolution image files, color changes, typographical errors and missing fonts. Please send digital art when possible. Send all digital file via e-mail to: firstname.lastname@example.org or upload to the site along with your order. All fonts must be converted to paths (outlines). Convert all spot and Pantone colors to CMYK colors.
Shipping & delivery: Packaging, shipping & delivery charges are separate and may apply unless “Free Shipping “ is indicated. Signrex Inc. is not responsible for any delays or damages caused by ups, fedex, or any other carrier that may deliver for us.
Problems with an order: All issues regarding any particular order needs to be submitted to Signrex Inc. within 30 days of receipt of the order. In the case of a re-print of your job, Signrex
Inc. reserves the right to ask customer to send back the original and incorrect product that they received. Shipping charges are additional and may apply to any re-printed product.
COPYRIGHT OWNERSHIP INDEMNIFICATION AGREEMENT: THE CUSTOMER AND/OR ITS AUTHORIZED AGENTS HEREBY DECLARE AND AFFIRM OWNERSHIP AND/OR PUBLISHING RIGHTS TO ALL ARTWORK, LOGOS & CLIP-ARTS, CONTENT, FILM, SLIDE, MOVIE, VIDEO, DIGITAL IMAGES, PRINTED PHOTOS, SCANNED IMAGES AND/OR GRAPHICS, LOGOS-GRAPHICS AND IMAGES OF THEIR AFFILIATES-ASSOCIATIONS-MEMBERSHIPS-OTHER ADVERTISING MEDIA-COMPETITION COMPARISON CHARTS, NEGATIVES OR OTHER MATERIAL (HEREAFTER REFERRED TO AS ARTWORKS OR CONTENT) SUBMITTED OR UPLOADED FOR PRINTING AND/OR SCANNING/DESIGNING/LAYOUT AND AGREE TO HOLD SIGNREX INC. HARMLESS FROM ANY AND ALL LOSS, COSTS AND DAMAGES, OR ANY AND ALL CLAIMS, DEMANDS, ACTIONS AND PROCEEDINGS ARISING FROM ANY COPYRIGHT AND PROPRIETARY RIGHTS VIOLATIONS AND INVASION OF PRIVACY VIOLATIONS THAT MAY BE BROUGHT FORWARD. THE CUSTOMER HEREBY GRANTS A NON-EXCLUSIVE LICENSE TO SIGNREX INC., ITS AGENTS, SUPPLIERS, PRINTING PARTNERS AND AFFILIATES TO REPRODUCE THE ARTWORKS AND THE CUSTOMER REPRESENTS THAT HE/SHE HAS THE LEGAL AUTHORITY TO GRANT SUCH A LICENSE.
Local, State and Federal Guidelines and/or ordinances: Please check all guidelines and local ordinances for the usage of any of our promotional signs & printing products in your area. Signrex Inc. will not be held responsible for your usage of the said products. You agree to hold Signrex Inc. harmless of any issues arising from violation of usage of these printed items caused by you, your clients, your employees or affiliates.
Vehicle lettering & wraps installation: All vehicles must be washed and cleaned before we accept them for installation. Do not wax the vehicle prior to installation. All old graphics / vehicle emblems / factory logos and dealer logos must be removed prior to installation. all glue residue will have to be cleaned off. Signrex inc. can remove all graphics that need to be removed for additional fees. Signrex inc. is not responsible for any damage caused to the vehicle during removal of the old graphics & emblems. Minor squeegee marks, small wrinkles, bubbles and minor imperfections after new graphics are installed, and small cut lines left on the vehicle after the newly applied graphics are removed are to be expected. Signrex Inc. will not be held responsible to correct these items. Any imperfection on the vehicle body may show through the applied vinyl. The wrap vinyl on all compound curves, trim works, body mouldings, Rivets and screws, Vinyl and rubber areas, glass, bumpers, roofs, hood, door and window trims and jams and all trimmed areas of the wrapped vinyl (exposed edges) are not warranted. The use of 3M Primer-94 is essential on many areas of the wrap which will leave a residue when the wrap is taken off later. This can be cleaned in most cases. However, Signrex Inc. is not responsible for any damages caused by this primer or any other chemical used for standard installation practices. Signrex Inc. will not be held responsible for any
damages caused to the original body and paint of the vehicle by the wrap vinyl or installation of it onto the vehicle. Manufacturers warranty does not cover re-prints and re-install fees. If re-doing a section of a wrap is necessary, Signrex Inc. cannot guarantee exact color matches to the original wrap colors and designs on any section of the vehicle. Signrex Inc. is not held responsible for any mechanical damages that may arise while in possession of the vehicle. Weathering and age can cause fading and dulling of the printed/cut vinyl. Signrex Inc. offers a one year limited installation warranty against installation defects from the date of this invoice. Vehicle wraps and letterings and any repairs done during that first year do not extend the one year warranty and are not warranted beyond the first year. In the case of a repair due to installation defects, Signrex Inc. will do its best to repair and reuse the original vinyl wrap that was installed at its discretion. In some cases, a new re-print has to be made, which in that case, Signrex Inc. cannot be responsible for finding the exact vinyl and laminate that were originally used due to wrap vinyl discontinuations or price increases and cannot be responsible for exact color matches due to printer re-calibrations. All wraps must be hand-washed or run through a brush-less car wash to retain their look. Power washing, car washes with brushes and all other protective chemicals may damage the wrap when applied. Customer must notify Signrex Inc. of any repairs necessary and make arrangements to bring the vehicle for repairs as soon as possible during the first year. If left unattended, even a small repair will cause major areas of the wrap to fail. Signrex cannot be held responsible for the failure of the customer to notify Signrex Inc. in a timely manner in case of a repair. A ghost shadow effect may be left on the vehicle after the new graphics and lettering have been removed. This is more prone to happen with darker colored vehicles and vehicles that have been in the sun longer. Sinrex is not responsible for damages that arise from this. Laminating the perforated vinyl on vehicle windows is necessary, specially during inclement weather. However, there will be small bubbles left after installation creating a hazy look which will most likely disappear after a while, but not guaranteed. Please note that the edges on the window may peel faster than usual with perforated vinyl. Signrex Inc. will however, add extra primer all around the edges. Customer is liable for checking the local ordinances for covering the body, windows or any other part of their vehicle for legality. Customer agrees to hold Signrex Inc. harmless in the case of a litigation, or an accident caused by visibility while driving, legality or otherwise. Do not use the windshield wipers on any of your graphics. Darker colors and designs tend to heat up faster, therefore, damaging the printed vinyl and the surface more rapidly than the lighter colors.
Wall graphics, window graphics and other general vinyl applications: surface must be clean and free of dust for the vinyl to stick. It is the customer responsibility to make sure that the quality of the paint that is on the wall and the quality of the window/glass is such that vinyl stickers could be applied to them. Signrex Inc. is not responsible for damages done to the wall , windows, glass and other surfaces during and after the installation/application of the vinyl. Any repairs necessary to return to the original state of surface is the responsibility of the customer.
Samples of your printed product: Signrex Inc. Reserves the right to use your actual printed product or a digital image of your product in our marketing or advertising.
Direct Mail Services: Although Signrex Inc. Offers these services, we are neither guaranteeing the delivery of your materials nor are we affiliated with the United States Postal Service. All concerns regarding these services should be directed to the United States Postal Service. Signrex Inc. Does not assume any responsibility in connection with these services.
Special offers: All special offers and coupons need to be used at the time of order. Special offers can not be used on previous or already approved orders. Special offers and coupons can not be combined. Special offers and coupons are for products only and not services. All special offers and coupons are good for a limited time only. Contact us for details.
Job cancellations & refund policy: Due to the fact that we strive for an on-time and fast delivery service, there are no cancellations once an order has been sent in with an usable artwork. If we have been commissioned to do the artwork and cancellation occurs before design approval, then design charges will still apply. All sales are final and no refunds are offered. In some cases a store credit will be offered.
Customer Satisfaction: Customer Satisfaction is our number one priority. We try very hard to meet our customers expectations and deadlines. We also try our very best to catch mistakes that may have worked their way in to your projects and inform you of them in a timely manner. However, please keep in mind that the customer is 100% responsible for their submitted content and corrections. Some of the items you may want to keep in check are: spelling, and contact info., choosing wrong colors, low-resolution images or artwork, wrong ship/mail to addresses, wrong size or orientation of the ordered product, choosing the wrong coating or finishing options, etc...